Frequently Asked Questions

  • Do I need a Doctors referral to visit a physiotherapist?

Generally – “No” you do not need a referral letter from a doctor to visit a physiotherapist. However, if you have been injured at work or in a motor vehicle accident you may be eligible for treatment through workers compensation or via a third party provider scheme – consult your doctor in these cases to obtain a referral letter as this will be required. Veterans Affairs clients also need to have a referral from their GP or specialist to have physiotherapy treatment covered by the Department of Veterans Affairs.

  • Can I claim back the cost of physiotherapy treatment with private health insurance?

This will depend on the level of coverage you have with your individual private health fund. You will need to have “extras” coverage and have physiotherapy services included on your benefits list. If you are unsure as to your level of cover you will need to ring your health fund to determine what you are entitled to claim back. We are registered will ALL private health funds but are not “preferred providers” for any particular health fund. This means you will still be able to claim back part of the cost of your treatment via our HICAPS facility onsite.

  • How much will I get back from my private health insurance?

This will depend on your individual policy and the level of cover that you have. You generally need to have “extras” coverage.  To determine what you will be able to claim back you will need to ring and check with your individual health fund.

  • What is involved with a physiotherapy appointment?

When you first see a physiotherapist there is an initial assessment. During this assessment the history of your problem will be taken, and there is generally a physical assessment that will look at the affected area of your body and the area around it. The treating therapist will look at your movement patterns (how far each joint can move), muscle strength, flexibility and function and other relevant tests to work out what the cause of your problem is. A treatment plan will then be developed and discussed with you.